Contact information
Contact Us
We're here to help. If you have any questions about your order, our products, shipping, returns, refunds, or any other inquiry, our customer support team will be happy to assist you.
Customer Support
Email: spookyonesie.contact@gmail.com
Customer Service Hours
Monday to Friday
09:00 AM – 06:00 PM (CET/CEST)
Our customer support service is closed on weekends and public holidays.
Response Time
We strive to respond to all customer inquiries within 24 to 48 business hours.
During periods of high demand, special promotions, holidays, or other exceptional circumstances, response times may be slightly longer. We appreciate your understanding and will respond as soon as possible.
Order and Return Inquiries
If you have any questions regarding an existing order, return, refund, exchange, or a damaged or defective product, please include your order number and as much relevant information as possible in your email.
If you are contacting us regarding a defective or damaged product, please attach clear photographs and a video showing the issue whenever possible. This will help us review and process your request more quickly.
We're Happy to Help
Your satisfaction is important to us. If you have any questions or concerns, please do not hesitate to contact our support team.
Email: spookyonesie.contact@gmail.com
We look forward to assisting you.
Contact Information
Store Name: SpookyOnesie
Website: www.spookyonesie.store