Shipping policy
Shipping Policy
This Shipping Policy governs the shipping conditions for products purchased through our online store (SpookyOnesie). By placing an order, the customer fully accepts the terms and conditions set forth in this document.
Order Processing
1.1.
All orders are processed within an estimated period of 1 to 2 business days from payment confirmation.
1.2.
Orders placed during weekends or public holidays will be processed on the next business day.
1.3.
In the event of unforeseen processing delays, the customer will be notified by email.
Delivery Times
2.1.
The estimated delivery time is 7 to 10 business days from the date the order has been processed and handed over to the shipping carrier.
2.2.
Delivery times may vary depending on the destination country, logistics availability, weather conditions, or other circumstances beyond the control of SpokyOnesie.
2.3.
The delivery times stated above are estimates only and do not constitute a delivery guarantee. However, SpokyOnesie will make all reasonable efforts to meet these estimates.
Shipping Areas
3.1.
We ship worldwide except to territories where commercial, customs, or logistical restrictions apply.
3.2.
It is the customer's responsibility to verify that the product can be legally imported into their country.
Shipping Costs
4.1.
Shipping costs are calculated during the checkout process and displayed to the customer before the order is completed.
4.2.
In certain cases, additional charges may apply, including customs duties, taxes, or local fees. Such charges shall be the sole responsibility of the customer.
Shipment Tracking
5.1.
Once an order has been shipped, the customer will receive a shipping confirmation email and, where applicable, a tracking number.
5.2.
Customers may track the status of their shipment through the link provided, where such functionality is offered by the shipping carrier.
Responsibility During Transportation
6.1.
SpokyOnesie is not responsible for delays caused by shipping carriers, customs authorities, or force majeure events.
6.2.
In the event of loss, damage, or other logistical issues, a claim may be submitted to the relevant shipping carrier. The customer agrees to provide all necessary information to facilitate the processing of such claims.
Delivery Address
7.1.
The customer is responsible for providing a complete and accurate delivery address.
7.2.
If an order cannot be delivered due to an incorrect or incomplete address and is returned to the sender, the customer will be responsible for the cost of reshipping the order.
Changes to This Policy
8.1.
SpokyOnesie reserves the right to modify this Shipping Policy at any time.
8.2.
Any modifications will take effect immediately upon publication on the website and will not affect orders already placed.
Customs, Duties, and Taxes (International Shipments)
9.1.
For orders shipped outside the European Union, the customer is responsible for all import duties, taxes, fees, and customs procedures required by their country.
9.2.
Additional import-related charges are not included in the product price or shipping fees displayed on the website.
9.3.
The customer acknowledges that SpokyOnesie is not responsible for delays, holds, taxes, or returns caused by customs authorities in the destination country.
9.4.
We recommend that customers familiarize themselves with the import regulations applicable in their country before placing an order.
Contact Information
Store Name: SpookyOnesie
Website: www.spookyonesie.store