Refund policy
Return and Refund Policy
Return Period
You have 30 days from the date of receiving your order to return a product if you are not completely satisfied. Returned items must be unused and include all original components, accessories, and documentation.
How to Request a Return
To request a return, please contact us by email at:
spookyonesie.contact@gmail.com
Before we can approve and process your return, you must provide the following information and evidence:
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If the product is defective or damaged: you must provide clear photographs and a video clearly showing the defect or damage.
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If the product is not defective: you must explain the reason for the return and provide clear photographs and a video showing the current condition of the product.
This information is required so that we can review your request and verify the condition of the product before providing return instructions.
Once your return request has been reviewed and approved, we will send you instructions on how to return the product.
We recommend using a tracked and/or insured shipping service, especially for items valued over USD 75, as we cannot guarantee receipt of a return shipment without proof of delivery.
Return Costs
If the return is made due to personal preference, change of mind, or any reason unrelated to a product defect or damage, the customer will be responsible for the return costs.
The return fee is USD 29.95.
If the product is confirmed to have been defective or damaged upon receipt, we may cover the return costs, subject to verification of the reported issue.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
Approved refunds will be processed using the same payment method used for the original purchase. Please allow up to 14 days for the refund to appear in your account.
Original shipping charges are non-refundable unless required by applicable law.
Conditions for Returns
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Products must be unused and in substantially the same condition as when received.
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All original components, accessories, and documentation must be included.
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Products that are damaged or show signs of use beyond what is necessary to inspect their nature, characteristics, or functionality may not be eligible for a return.
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The product must be returned according to the instructions provided by our customer support team.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (food, flowers, etc.).
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Sealed products that have been opened and cannot be returned for health or hygiene reasons.
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Hazardous or flammable materials.
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Gift cards.
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Digital content not supplied on a physical medium.
Exchanges
Exchanges will only be accepted if the item is defective or was damaged during shipping.
To request an exchange, please first contact us at:
spookyonesie.contact@gmail.com
To approve an exchange, we may require clear photographs and a video documenting the defect or damage.
Gift Purchases
If a product was marked as a gift and shipped directly to the recipient, the recipient may receive a store credit or gift voucher once the item has been returned. Otherwise, the refund will be issued to the original purchaser.
International Customers
The same return conditions apply to customers outside Spain. All applicable local regulations in your country will be respected provided they do not conflict with this policy.
Contact Information
Store Name: SpookyOnesie
Website: www.spookyonesie.store